Payment Terms and Cancellation Policy

This Payment Terms and Cancellation Policy (“Payment Policy”) governs payment processing, fees, cancellations, refunds, and financial transactions that may occur through the LoLo Care platform (the “Platform”).

This Policy forms part of and is incorporated into the LoLo Platform Terms of Service. If there is a conflict between this Policy and the Terms of Service, the Terms of Service control unless this Policy specifically states otherwise.

1. Payment Processing

Payments made through the Platform may be processed through third‑party payment processors. LoLo currently anticipates using processors such as Stripe or similar financial service providers.

By using payment features of the Platform, you agree that:

payment processors may collect, process, and store payment information;

you may be required to agree to the processor’s terms of service and privacy policy;

LoLo does not store full payment card numbers or banking credentials when third‑party processors handle payment transactions; and

financial transactions are subject to the policies and operational rules of the payment processor.

LoLo may change payment processors at any time.

2. Platform Fees

LoLo may charge various fees for use of the Platform, which may include:

service fees

marketplace facilitation fees

subscription fees

processing fees

cancellation or no‑show fees

premium feature fees

enterprise or organizational service fees

All fees will be disclosed on the Platform or through applicable agreements before being charged.

LoLo reserves the right to modify fee structures, provided changes are communicated through the Platform or through updated policies.

3. Pricing for Services

Caregivers, service providers, or organizations using the Platform may set their own service pricing where permitted by the Platform.

Unless otherwise specified:

LoLo does not set service prices

LoLo does not negotiate service rates

LoLo does not control compensation arrangements between users

Users are responsible for understanding and agreeing to any rates or pricing before confirming a booking or service request.

4. Authorization and Payment Collection

When a user confirms a service request or booking through the Platform, the user may be required to authorize payment.

Authorization may include:

pre‑authorization holds

advance charges

deposits

milestone payments

final payment following service completion

Payment timing may vary depending on the workflow, service type, or marketplace configuration.

5. Caregiver or Provider Payouts

Where the Platform facilitates payments to caregivers or service providers:

payouts may be issued through third‑party processors;

payout timing may vary depending on processor schedules, fraud checks, or compliance reviews;

LoLo may delay or withhold payouts where necessary for dispute resolution, fraud prevention, or policy enforcement.

Caregivers and providers are responsible for:

accurate payout information

tax reporting

compliance with applicable laws.

6. Taxes

Users are responsible for determining and fulfilling their own tax obligations related to payments received or made through the Platform.

LoLo does not provide tax advice and does not guarantee tax treatment of any payments.

Where required by law, LoLo or its payment processor may collect tax information, issue tax forms, or report financial activity.

7. Cancellations

The Platform may permit users to cancel scheduled services.

Cancellation rules may vary depending on the workflow, but generally:

cancellations made sufficiently in advance may not incur fees;

late cancellations may result in partial charges; and

repeated cancellations may result in account restrictions.

Specific cancellation windows may be defined within the booking workflow.

8. No‑Shows

If a user fails to appear for a scheduled service without cancelling in accordance with the Platform rules, the user may be charged a no‑show fee.

No‑show policies are intended to protect the time and availability of service providers.

LoLo may determine the appropriate fee structure or delegate fee policies to marketplace participants depending on how the Platform is configured.

9. Rescheduling

Users may be permitted to reschedule services through the Platform when functionality allows.

Rescheduling may be subject to:

availability of the caregiver or provider

timing rules

cancellation windows

Rescheduling requests made outside permitted windows may be treated as cancellations.

10. Refunds

Refund eligibility may depend on factors including:

cancellation timing

service completion status

dispute outcomes

payment processor rules

Refunds may be issued through the original payment method when possible.

Payment processor policies may affect refund timing.

11. Disputes

If a dispute arises regarding a payment, users should first attempt to resolve the matter directly with the other party where appropriate.

LoLo may, but is not obligated to:

review disputes

request documentation

temporarily hold funds

assist with dispute resolution

LoLo does not guarantee dispute outcomes.

12. Chargebacks

Users agree not to initiate chargebacks without first attempting to resolve the issue through the Platform.

If a chargeback occurs:

LoLo may suspend accounts;

LoLo may recover amounts owed;

additional administrative fees may apply.

Chargebacks may also trigger payment processor investigations.

13. Fraud Prevention

To prevent fraud and protect users, LoLo may:

delay payments

place transaction holds

require identity verification

request documentation

cancel suspicious transactions

These actions may occur without prior notice where necessary to protect the Platform.

14. Payment Errors

If a payment error occurs, users must notify LoLo promptly.

LoLo may correct errors including:

duplicate charges

incorrect disbursements

processor errors

Corrections may involve reversals or adjustments.

15. Changes to This Policy

LoLo may modify this Payment Policy at any time.

Material changes may be communicated through the Platform, email notice, or updated policy postings.

Continued use of the Platform after updates constitutes acceptance of the revised Policy.

16. Contact Information

LoLo Care Inc

8801 Fast Park Drive, Raleigh, NC 27617

admin@carelolo.com

carelolo.com

For questions regarding payments, refunds, or this policy, please contact LoLo using the information above.