LoLo Care, Inc.
Acceptable Use and Safety Policy
Effective Date: August 1, 2026 | Last Updated: August 1, 2026
This Acceptable Use and Safety Policy (“Safety Policy”) establishes standards of conduct for all users of the LoLo Care, Inc. (“LoLo”) platform (the “Platform”), including clients, caregivers, providers, partners, and visitors (collectively, “Users”).
This Policy is incorporated into the LoLo Platform Terms of Service and related agreements. By using the Platform, you agree to comply with this Safety Policy.
1. Purpose
The purpose of this Policy is to maintain a safe, respectful, and lawful environment for all participants using the Platform.
Users must conduct themselves in a manner that protects the safety, dignity, privacy, and legal rights of others.
2. Prohibited Conduct
Users may not engage in any conduct that is unlawful, abusive, harmful, unsafe, or disruptive to the Platform or its participants.
Prohibited conduct includes, but is not limited to:
- harassment, threats, intimidation, or discrimination
- violence or threats of violence
- stalking or unwanted contact
- sexual harassment or exploitation
- abuse of elderly or vulnerable individuals
- fraud, deception, or impersonation
- theft or property damage
- illegal activity
- misuse of personal information
- attempts to bypass Platform safeguards
- contact by providers with clients outside scheduled service or care-request time periods
3. Discrimination and Harassment
LoLo prohibits discrimination or harassment based on protected characteristics, including but not limited to:
- race
- ethnicity
- national origin
- religion
- gender
- sexual orientation
- disability
- age
Users must treat each other with respect and professionalism.
4. Unsafe Environments
Users must not request or provide services in environments that pose a clear safety risk.
Examples include:
- violent or threatening situations
- illegal activities
- hazardous conditions
- presence of weapons or dangerous materials where safety cannot be maintained
Providers and clients are encouraged to decline or stop services if they feel unsafe.
5. Protection of Vulnerable Individuals
The Platform may involve interactions with elderly individuals, people with disabilities, or others requiring assistance.
Users must not engage in:
- neglect
- exploitation
- financial abuse
- emotional abuse
- physical abuse
Any suspected abuse should be reported immediately to appropriate authorities where required by law.
6. Prohibited Services
Users may not use the Platform to request or provide services that are:
- illegal
- dangerous
- outside the scope permitted by law
- medical or clinical services unless explicitly permitted by law and by Platform policy
The Platform is intended primarily for non-clinical support services. A provider may immediately refuse service when the request is deemed a prohibited service.
7. Privacy and Personal Information
Users must respect the privacy of others.
Users may not:
- collect personal data without permission
- share private information publicly
- misuse sensitive information obtained through the Platform
Information obtained through the Platform should only be used for legitimate purposes related to services.
8. Fraud and Platform Abuse
Users may not:
- create fake accounts
- manipulate reviews or ratings
- misrepresent qualifications
- bypass Platform fees or payment systems
- attempt to hack or disrupt the Platform
Such actions may result in immediate account suspension.
9. Reporting Safety Concerns
Users are encouraged to report safety concerns or policy violations.
Reports may include but are not limited to:
- unsafe behavior
- harassment or discrimination
- fraud or impersonation
- abuse of vulnerable individuals
- illegal activity occurring in or around the location where services are provided
Reports may be submitted through the Platform or by contacting LOLO.
10. Investigations
LOLO may investigate reported incidents.
Investigations may include:
- reviewing communications
- requesting additional information
- restricting account access
LOLO may notify or cooperate with law enforcement where appropriate.
11. Enforcement
Violations of this Safety Policy may result in:
- warnings
- account suspension
- account termination
- removal of content
- referral to law enforcement
LOLO reserves the right to take action to protect the safety of the Platform and its users.
12. Emergency Situations
The Platform is not an emergency service.
If an emergency occurs, users should contact local emergency services immediately.
13. Changes to This Policy
LOLO may update this Safety Policy periodically.
Updated versions will be posted on the Platform with a revised effective date.
Continued use of the Platform constitutes acceptance of the revised Policy.
14. Contact Information
LoLo Care, Inc.
Suite 301
8801 Fast Park Drive
Raleigh, NC 27617
admin@LoLo.healthcare
www.LoLo.healthcare
For questions or to report safety concerns, please contact LOLO using the information above.