LoLo Care, Inc.
Client and Family Terms
Effective Date: August 1, 2026 | Last Updated: August 1, 2026
These Client and Family Terms (“Client Terms”) govern the use of the LoLo Care, Inc. platform (the “Platform”) by individuals, families, households, or representatives requesting services (collectively, “Clients”).
These Terms supplement the LOLO Platform Terms of Service. By requesting services, creating an account, or otherwise using the Platform as a client, you agree to comply with these Client Terms and the Platform Terms of Service.
1. Platform Role
LoLo Care, Inc. operates a technology platform that helps to connect individuals and organizations. LOLO does not provide caregiving, home health, nursing, or in-person services.
By using the Platform, you acknowledge that:
- LOLO is not a home care agency;
- LOLO is not a healthcare provider;
- LOLO does not employ caregivers;
- LOLO does not supervise services performed by caregivers or providers.
Any services arranged through the Platform are provided by independent providers.
2. Client Responsibilities
Clients are responsible for:
- providing accurate information when requesting services;
- clearly describing the services needed;
- ensuring the service environment is safe;
- complying with applicable laws and safety standards;
- communicating respectfully with providers; and
- selecting their provider based on information shared directly by the provider within their provider profile.
Clients must evaluate whether a provider is appropriate for their needs.
3. Non-Medical Use
The Platform is not intended for emergency, urgent medical, or clinical situations.
Clients should not use the Platform to request:
- emergency medical assistance;
- clinical treatment;
- diagnosis or medical advice.
If a medical emergency occurs, clients should dial 911 to contact emergency services immediately.
4. Service Requests
Clients may submit service requests through the Platform.
Service requests may include details such as:
- timing and scheduling;
- type of assistance requested;
- location of services; and
- preferences or expectations.
Clients should provide sufficient information for providers to evaluate whether they can safely accept the request.
5. Safety of the Environment
Clients are responsible for maintaining a safe environment for providers.
Clients should not request services in environments involving:
- unsafe structural conditions;
- violent behavior;
- illegal activity; or
- hazardous materials.
Clients must disclose relevant safety concerns that could affect providers.
6. Respectful Conduct
Clients must treat providers with professionalism and respect.
Clients may not:
- harass or discriminate against providers;
- threaten or intimidate providers; or
- engage in abusive or unsafe conduct.
Violations may result in suspension or termination of Platform access.
7. Payments
Clients are responsible for paying the agreed service fees for their selected provider(s).
Payments may be processed through third-party payment processors. Payment timing, refunds, cancellations, and related rules are governed by the LOLO Payment Terms and Cancellation Policy.
Clients must ensure valid payment information is provided when required.
8. Cancellations and Scheduling
Clients may cancel or reschedule services subject to the Platform’s scheduling rules and cancellation policies.
Late cancellations or missed appointments may result in fees.
Repeated cancellations may result in account restrictions.
9. Provider Selection
Clients may review provider profiles when available.
Clients acknowledge that:
- providers are independent contractors;
- LOLO does not guarantee provider performance;
- background checks or verifications may be limited in scope and may rely on information provided by each provider or obtained from third parties.
Clients should exercise independent judgment when selecting providers. LOLO is not responsible for content in a provider's profile or for background-check information that may be available on the Platform.
10. Property and Personal Items
Clients are responsible for safeguarding valuables and personal property during services.
LOLO is not responsible for loss, theft, or damage involving personal items.
11. Disputes Between Users
If a dispute arises between a client and a provider, the parties should attempt to resolve the matter directly where appropriate.
LOLO may review disputes to determine whether a client or provider has violated accepted terms, but LOLO is not responsible for engaging in any form of dispute resolution. Clients and providers are solely responsible for deciding whether to continue or terminate their engagement.
12. Reporting Concerns
Clients should report safety concerns, misconduct, or illegal activity encountered through the Platform.
LOLO may review reports and take action where appropriate.
13. Suspension or Termination
LOLO may suspend or terminate client access to the Platform if:
- these Terms are violated;
- abusive behavior occurs; or
- fraudulent activity is suspected.
LOLO is not obligated to continue providing access to the Platform.
14. Limitation of LOLO Responsibility
LOLO provides technology services only.
LOLO is not responsible for:
- provider conduct
- service outcomes
- disputes between users
- conditions at service locations.
15. Changes to These Terms
LOLO may update these Client Terms from time to time. Updated versions will be posted on the Platform with a revised effective date. Users, clients, and providers consent to all such updates and amendments.
Continued use of the Platform constitutes acceptance of revised Terms.
16. Contact Information
LoLo Care, Inc.
8801 Fast Park Drive
Suite 301
Raleigh, NC 27617
admin@LoLo.healthcare
www.LoLo.healthcare
For questions regarding these Client Terms, please contact LOLO using the information above.