Who Does What in Senior Care? A Family Guide to Care Navigation

A plain-English map of senior-care roles so families can direct clinical questions, discharge needs, daily support, benefits, and coordination to the right person.

By Published 2 min read
Older adult meeting with a care professional at a table

Senior care becomes confusing when several professionals use overlapping words such as care, case management, home health, and support. Start with the task and ask who owns it.

Clinical treatment

Physicians and advanced practice providers diagnose, prescribe, order services, and direct medical treatment. Nurses provide clinical care within their role. Physical, occupational, and speech therapists address specific functional and rehabilitation goals.

Home health

Medicare describes home health as ordered, qualifying care that may include intermittent skilled nursing, therapy, medical social services, and certain aide services. [2]

Home health is not generally 24-hour care, delivered meals, or routine homemaking unrelated to the clinical plan.

Discharge planning and medical social work

Hospital discharge planners, case managers, or social workers may help identify transition needs, services, equipment, follow-up, and barriers. AHRQ recommends including the patient and family, reviewing medications and warning signs, and arranging follow-up. [3]

Geriatric care management

NIA says geriatric care managers help assess needs, create plans, locate services, coordinate medical care, and evaluate living arrangements. [1] They are often privately paid.

Adult day services

North Carolina distinguishes adult day care from adult day health, which includes health monitoring or services. [4]

Non-medical caregivers

Non-medical caregivers may support companionship, meals, errands, transportation, light routines, reminders, and respite. They do not replace clinicians, therapists, social workers, or emergency services.

Use Care Options for Elderly Parents for settings and Non-Medical Home Care vs. Home Health for coverage boundaries.

Frequently asked questions

Who coordinates everything?

Sometimes a family member does; some families hire a geriatric care manager. No role automatically owns every task.

Who handles benefit eligibility?

Ask the relevant insurer, government program, benefits counselor, or qualified professional.

Can a non-medical caregiver answer clinical questions?

No. Route those questions to the licensed provider.

Methodology

Reviewed existing LoLo care-options, home-health comparison, and discharge-planning articles for overlap. Used current NIA, Medicare, AHRQ, and NC DHHS guidance to focus this cluster on professional roles and handoffs.

Sources

Sources were accessed and reviewed during the editorial process. External links open in a new tab.

  1. Services for Older Adults Living at Home

    National Institute on Aging · accessed Aug 21, 2026

  2. Home Health Services Coverage

    Medicare · accessed Aug 21, 2026

  3. IDEAL Discharge Planning

    Agency for Healthcare Research and Quality · accessed Aug 21, 2026

  4. Adult Day Services

    North Carolina Department of Health and Human Services · accessed Aug 21, 2026

About the author

Julie

Raleigh-based writer passionate about senior care, caregiving, and aging well

Julie is a Raleigh, North Carolina-based writer with a passion for helping older adults and their families navigate senior care with greater clarity and confidence. She writes about aging in place, non-medical home care, family caregiving, companionship, senior independence, and resources available to families throughout Raleigh and the Triangle. Her goal is to make senior care information practical, approachable, and easy to understand.

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