LoLo Care is a Raleigh-based technology marketplace that connects families with independent caregivers for flexible, non-medical support in Raleigh, Wake County, Cary, Apex, and Durham. Families can review profiles, request visits, pay through the platform, communicate, and receive caregiver-submitted updates. Those features support informed decisions, but LoLo does not guarantee that every request will be filled or that screening eliminates all risk.
Quick answer
LoLo Care is an operating local platform for companionship, errands, rides, meal preparation, light housekeeping, respite, and routine support. Family pricing starts at $30 per hour and requests can start at one hour. Its caregiver page says profile review, identity verification, and a background check are required before matching. [1] Families should independently verify the company information, read current terms and policies, inspect the actual caregiver profile, keep payment in the platform, and maintain an emergency plan.
Seven checks you can make yourself
Check | Where to look | What it can and cannot prove |
|---|---|---|
Company identity | LoLo legal pages and North Carolina business search | Confirms published details; does not rate service quality |
Service model | Terms of Service and public service pages | Explains marketplace roles and current boundaries |
Caregiver profile | Actual profile shown before selection | Gives task-relevant details; cannot guarantee future conduct |
Screening status | Profile and current safety explanation | Shows a stated process or status; cannot reveal every risk |
Complete price | Request and booking flow | Shows the displayed transaction terms; may exclude separate errands or parking |
Payment route | Platform checkout and receipt | Creates a platform record; does not resolve every dispute automatically |
Support and escalation | Current contact and safety policy | Shows how to report; is not an emergency-response service |
1. Verify the company identity
LoLo's public legal pages identify the contracting entity as LoLo Care Inc. and publish contact information and a Raleigh business address. [4] Compare those details with the current North Carolina Secretary of State business-registration search rather than relying on a logo, social post, or search result alone. [6]
A business-registry result can help confirm an entity name and filing record. It is not a background check on every caregiver, an endorsement, or a promise about availability.
2. Understand the marketplace model
LoLo is not a traditional home care agency, staffing agency, caregiver employer, healthcare provider, home health agency, nurse registry, or emergency service. Caregivers use the marketplace as independent providers. The current Terms of Service explain the platform relationship, user responsibilities, bookings, payments, and disputes. [4]
That distinction matters. A family should ask who is responsible for the task, what insurance applies, how a cancellation is handled, and when a different qualified provider is required.
3. Review the actual caregiver profile
Profiles can include experience, services, availability, ratings, hourly pricing, identity-verification status, background-screening status, training, and certifications. [2] Review what is actually present rather than assuming every field applies to every caregiver.
Identity verification helps link a person to an asserted identity. Background screening searches specified records under a defined process. Ratings reflect submitted experiences. None of these guarantees future conduct, complete history, clinical qualifications, or fit for every family.
Ask task-specific questions, discuss boundaries, and involve the older adult in the choice. For driving, confirm the current profile information and discuss vehicle, insurance, mobility equipment, mileage, and parking.
4. Confirm the complete visit and price
A family describes the support, location, date, start time, and hours; reviews available caregivers; and confirms a request under current platform terms. Pricing is shown before booking. Read the current cancellation, refund, expense, and payment terms before confirming.
Keep grocery or errand expenses separate and documented with receipts. Never share a bank password, payment-app login, PIN, or broad financial authority for an ordinary visit.
5. Keep communication and payment in the platform
Platform messages, booking records, payment receipts, and caregiver-submitted visit updates create a shared record for authorized family members. A visit summary can state completed tasks and factual follow-up needs. It is not a clinical note, continuous monitoring, automatic GPS surveillance, or professional care-management report.
The older adult should decide what information may be shared. Give each family member only the access needed. LoLo's Privacy Policy describes the categories of information handled and the company's current privacy practices; read the current version before entering sensitive information. [5]
6. Use a safer first-visit plan
Review the caregiver's complete profile and visible screening status.
Ask task-specific questions and involve the older adult.
Start with a focused visit during a time family can check in.
Secure cash, checkbooks, passwords, valuables, medications, and sensitive documents.
Keep payment and visit messages in the platform.
Agree on consent, updates, contacts, transportation, and emergency steps.
Ask the older adult privately how the visit felt.
Report a concern promptly and call emergency services for immediate danger.
LoLo publishes an Acceptable Use and Safety Policy with prohibited conduct and escalation expectations. [3] Read the current policy before the first booking.
7. Know when LoLo is not the right service
Call 911 for emergencies. Use an appropriately qualified provider for skilled nursing, medication administration, clinical assessment, hands-on care outside the caregiver's scope, transfers requiring specific training or equipment, or continuous supervision.
Availability depends on the location, service, date, time, and individual caregiver schedules. Do not cancel an existing care arrangement until a LoLo booking is confirmed and the transition plan is safe.
Frequently asked questions
Does LoLo employ caregivers?
No. Caregivers use the marketplace as independent providers. Families should understand that relationship before booking.
Are all caregivers background checked?
LoLo's caregiver page states that profile review, identity verification, and a background check are required before matching. Screening has scope, timing, source, and accuracy limits; review the status shown on the actual profile.
Does LoLo provide medical care?
No. LoLo focuses on non-medical everyday support and does not replace home health, a clinician, or emergency services.
Is a caregiver always available?
No. Availability depends on the exact location, task, date, time, and caregiver schedule.
How can I verify LoLo before paying?
Compare the legal entity and contact details with the North Carolina business search, read the current Terms, Privacy Policy, and Safety Policy, review the actual caregiver profile, confirm the displayed price, and keep the transaction in the platform.
How soon can a visit be arranged?
Timing depends on the request and available caregivers. Submit complete details and plan ahead when possible; no response-time or caregiver-availability guarantee is made.