Questions about care? Start here.

LoLo is a care marketplace and coordination platform for non-medical support at home. Families can find caregivers, request visits, manage schedules, and keep care information together.

LoLo is designed for older adults who want practical help at home, family members arranging care for someone they love, and caregivers looking for flexible local opportunities.

No. LoLo focuses on non-medical support such as companionship, errands, rides where appropriate, meal preparation, light household routines, reminders, and respite support.

Yes. You can create an account, request support for your loved one, invite other family members, and coordinate visits from wherever you are.

Common requests include companionship, errands, rides, meal preparation, light housekeeping, reminders, outings, and respite support. Available services depend on the caregiver and visit details.

Families can request flexible help starting with a one-hour visit, subject to caregiver availability and fit.

Yes. You can request one-time or recurring support. Recurring availability depends on finding a caregiver whose schedule and service area match your needs.

Some caregivers may offer rides or help with errands. Review each caregiver’s profile and the visit details to confirm transportation is available and appropriate.

Start by entering where care is needed and the type of support you want. LoLo shows eligible caregivers based on service area, availability, and the details of your request.

Yes. You can review available profiles and choose the caregiver who feels right for your family rather than accepting an anonymous assignment.

Profiles can include experience, services, availability, hourly pricing, languages, training, verification status, reviews, and a personal introduction.

Yes, when schedules and service areas align. A caregiver who already knows your family can be requested again for future visits, subject to availability.

Choose the support, location, date, start time, and expected length. Review available caregivers and visit pricing, then follow the booking steps to confirm your request.

You can submit a request for the timing you need. Same-day options depend on caregiver availability, location, and how quickly the visit details can be confirmed.

Open the visit in your LoLo account to review the available change or cancellation options. If you need help, contact LoLo as early as possible so the caregiver can be informed.

Try adjusting the date, start time, visit length, or requested support. Availability can change, and a slightly wider window may reveal more options.

Caregiver onboarding can include profile review, identity verification, background screening, and checks of the information required for matching. Verification details are reflected in the caregiver experience where applicable.

Background screening is part of the required onboarding process before a caregiver becomes eligible for matching. Families should also review each profile, visit fit, and available trust information.

LoLo records visit activity so authorized family members can follow key updates, including arrival and completion information when available for the visit.

LoLo is not an emergency service. If someone is in immediate danger or needs urgent medical help, call 911 or the appropriate local emergency service first.

The caregiver’s hourly price and the expected visit total are shown before you book. Your total depends on the selected caregiver, visit length, and any clearly disclosed applicable charges.

Payments are processed securely through LoLo so families and caregivers do not need to exchange cash or payment details directly.

You can review the hourly price and estimated visit total before confirming a booking. Payment status remains connected to the visit in your LoLo account.

Yes. Completed visit and payment information is kept with your LoLo account so you can review the care record in one place.

Yes. Invite trusted family members so care schedules, visit updates, messages, and history are easier to coordinate together.

Access depends on the family role and account settings. Authorized members can stay connected to relevant schedules, visit activity, and care information.

Yes. LoLo is designed to help families arrange and follow non-medical support even when they do not live near the person receiving care.

LoLo keeps visit-related communication connected to the care experience so authorized participants can share important details without relying on scattered texts and calls.

The caregiver starts the visit in LoLo after arriving and stops it when the agreed support is complete. This keeps the visit record connected to the actual care time.

Authorized family members can follow key visit activity in LoLo, reducing the need for repeated check-in calls and separate update messages.

A visit summary can capture useful non-medical updates about the completed support, activities, and notes that help the family stay informed.

Yes. Family feedback and reviews help recognize strong caregivers and give future families more context when reviewing profiles.

Create a caregiver profile, describe your experience and strengths, set your service area and availability, and complete the required identity, background, and onboarding review.

Yes. You review eligible shifts and decide which ones fit your schedule, location, skills, and comfort level. You are not required to accept every opportunity.

LoLo shows the available visit details, including timing, location, requested tasks, expected length, notes, and estimated payout before you claim.

After you arrive, tap Start in LoLo to begin recording the visit. Provide the agreed support, then tap Stop and confirm completion when the work is done.

Payout is sent after the completed visit and typically arrives within a few days. Exact timing can vary based on payment processing and the caregiver’s banking institution.

No. Shift availability depends on family demand, location, timing, task fit, profile eligibility, and completion of required onboarding.

Use the password reset option on the sign-in page. Follow the secure link sent to your account email to choose a new password.

Sign in to LoLo and open your profile or account settings to review the information available for editing. Keep contact details and availability current.

Email hello@carelolo.com or call or text (984) 400-4008 for help finding the right place to start.

LoLo uses account access controls and secure service providers to support the care and payment experience. Review the Legal and Privacy pages for current terms and privacy details.